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Werken bij Euroflorist

Werken bij Euroflorist

Euroflorist groeit hard. Groei je mee?

Plezier hebben in je werk, bijdragen aan een groeiend netwerk, jezelf ontwikkelen, vele klanten helpen met enthousiasme, samen werken aan succes; dat betekent werken bij Euroflorist. Wil je deel uit maken van ons internationale team vol ambitie? Maak deel uit van ons innovatieve netwerk en werk met ons mee aan de toekomst!

Do you want to join us boosting our Business Sales in Benelux? This is the perfect opportunity for you.


Euroflorist is the market leader of flower delivery services in Europe. We have the biggest, independent network of professional florists, operating in 12 European countries. Since Euroflorist was founded 1982 in Sweden we sent more than 42 million bouquets to customers across the globe - something we can be truly proud of.

We are looking for: a Business Sales Agent Benelux (Full time) Amsterdam
Starting 1st of November


Your role
As our Business Sales Agent you will be an important part of the Business Sales unit with 25 people working in our five European offices, sharing one common goal: to ensure we have the best florist network delivering a world class service to our corporate and private customers & to increase our overall sales in the company.
From our office in Amsterdam you will permanently support the Business Sales Manager and our Sales Representatives in the Benelux area and help to strengthen our relationship with our corporate customers. Acquisition of new customers will be a part of your role. You work in a hands-on way, providing proactive, professional assistance, proper communication and sales support. You will also share best practice, working experiences and methods with your colleagues in Germany, UK, Poland and Scandinavia.

Your daily tasks / responsibilities

» Outbound calls and activities to corporate clients in the Benelux area
» Acquisition of new corporate customers mainly by phone
» Support (promotional) campaigns and product sales
» Fix our corporate database

To succeed in that role you should:

» Be a real sales tiger and driven by sales success
» Be a team player with a pro-active attitude who likes to reach targets both individual and together
» Be structured, efficient, accurate, able to plan ahead and have an eye for detail
» Always see solutions instead of problems
» Have a bright and enthusiastic personality

Requirements & Skills

» Bilingual (Dutch & French), also fluent in English both spoken and written
» Excellent communication skills
» Preferred experience in a similar sales role (min. 1-2 years) » Advanced computer skills (office applications, web tools, database, CRM)

What can you expect from us?

» Great atmosphere in a motivated team with lovely, dedicated colleagues
» A world where no day is the same and where new experiences are richer every week
» Room for personal and professional development
» Competitive salary
» A job at a great location in Amsterdam Arena area
» International work environment with people from all over the world

Sounds like you? Apply now
Please send your motivation and CV (in Dutch) per e-mail to Anne Hoffmann: anne.hoffmann@euroflorist.com

Want to join us in our mission to make people happy?

Euroflorist is looking for an engaged, positive and proactive Customer Service Manager to our office in Amsterdam. You will be leading an international team dedicated to support our ecommerce customers, corporate clients and the florists in our network. You will be part of the Customer Service Lead Team and report directly to our Customer Service Director based in Malmö, Sweden.


Your role

As our Customer Service Manager for Benelux and France you should not only be a real ”people’s person” but also a good strategist. Together with your team you will offer a world-class service to our customers and florists. You will reach this by building a data-driven customer service while focusing on efficiency, system usage, analytics and employee development.


Your responsibilities

  • Operational, strategic and financial planning of the Customer Service Team Amsterdam
  • Optimizing and planning resources, especially during peaks
  • Developing and improving customer service processes and routines
  • Ensuring highest level of order processing and excellent complaints handling
  • Training and development of staff
  • Systems performance reporting to our it department
  • Communications within team and with other teams

Requirements & skills

  • Previous experience in a similar role
  • Experience with targets and kpi
  • Experience in strategic planning and implementation
  • Excellent verbal / written communication skills in Dutch and English, French is a plus
  • Advanced office & it skills

Who are you? 

  • You are focused and well organized with strong leadership skills
  • You are a true team player and can create a great atmosphere in a team
  • You are a problem solver with a positive attitude towards challenges
  • Our mission to help people make their loved ones happy should truly appeal to you

What can you expect from us?

  • Great atmosphere in a motivated team with lovely, dedicated colleagues
  • A world where no day is the same and where you learn something new every day
  • An exciting international environment
  • Room for personal and professional development

Sounds like you? Don’t wait – apply now!
Please send your motivation and cv per e-mail to katja@euroflorist.com.

Are you joining us in this mission?

Since the start 30 years ago, Euroflorist has delivered more than 41 million bouquets around the world, making millions of people happy. Although today we are a successful international company, the entrepreneurial spirit from the founders in Sweden is still alive. We work every day to exceed the expectations of our customers and florists and to spread happiness and joy through flowers – anywhere, anytime.

Office location: Amsterdam

The Role

The Customer Service Representative’s responsibility is to help our customers make their friends, families, colleagues and loved ones happy, noticed and remembered and to make life easier and more profitable for our florists.

Tasks

The following tasks will be done on a daily base by the Customer Service Representative
• Order processing
• Incoming and outgoing phone calls
• Fax handling
• Answering e-mails
• Handle complaints
• Active sales

The following tasks are also applicable but not on a daily base
• Attending trade fairs
• Writing, updating and owning manuals
• Translations
• Helping other teams with seasonal activities

Requirements / office hours per country:
• Belgium Customer Service Representative
- Fluently in Dutch and French
- Good English language skills, spoken and written
- Monday to Friday: 08:30 – 17:00
- Saturday: 09:00 – 13:00
- Full-time job (40 hours per week)

• Peaks times can result in different and longer office hours that can be taken as catch up time

Skills
• Customer orientated
• Solution minded
• Computer skills
• Accurate
• Interested in flowers
• Must be able to think out of the box

What you can expect from us:
• A value driven company based on the core values Trustworthy, Easy, Innovative and Fun
• Salary in line with business standard
• Work in an international environment (14 different nationalities work in the Amsterdam office)
• Lots of international contacts (Worldwide network with more than 250 countries connected)
• A job on a great location and with a great view over Amsterdam
• Shops nearby for relaxation
• Internal Job possibility’s and a rewards system for bringing in new colleagues
• Good secondary conditions

Need to know:
Our main business is around holidays. That means standard no time off can be given for example during the periods of: Valentines, Mothers’ day and Christmas.
This position starts with a 7 month contract.
Please send your CV and letter of motivation to info@euroflorist.be

Wil je reageren, heb je vragen of wil je een open sollicitatie insturen? Neem dan contact met ons op en stuur een e-mail naar info@euroflorist.nl.