Complaints about a product or our service should preferably be reported immediately after detection and otherwise within two months after delivery. Preferably you should be able to show the product and / or to be able to hand over images of the products to which the complaint relates.
The consumer can report the complaint to Euroflorist via mail (firstname.lastname@example.org) or by telephone (Customer Service, 020 702 81 00). Our customer service is available during the week and on Saturday. We aim to answer your telephone message within 30 seconds and e-mail messages within 8 hours. You will receive an acknowledgment of receipt. If you're not satisfied with the handling of your complaint you can submit this to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).