Complaints procedure

We ask you to please communicate complaints about our service as soon as possible after discovery. Complaints about our services must be reported within two months after the defect. If possible, you should be able to show the product and/or provide images of the products about which the complaint relates. 

The consumer can report the complaint to Euroflorist via our contact page, also stating the order number. Our customer service is available on weekdays (09:00 - 18:00) and on Saturdays (09:00 - 15:00). Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).