The complaint period is at least two months after discovering the defect. We kindly ask you to report the defect as soon as possible after its discovery. If possible, you should be able to present the product and/or provide images of the products related to the complaint.
The consumer can report the complaint to Euroflorist via our contact page, also stating the order number. Our customer service is available on weekdays (09:00 - 18:00) and on Saturdays (09:00 - 15:00). Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).